Lois Lehman

I Built it at Raveis: Opening Doors. Closing Deals.

William Raveis’ industry-leading customer service center takes a proactive approach to nurture both inbound and outbound calls. We have a thorough system that tends to both our agents and customers in the home buying process.

Here’s how it works:

Our goal:

Our goal is to generate leads for our agents and to make sure our customers are guided through the home buying process every step of the way. Once we have partnered a customer with one of our agents, we continue to follow up with both the agent and the customer until they close.

What do we do when an inquiry comes in?

All inbound email inquiries are responded to immediately, averaging 2,700 per month. So far, we have partnered over 4,900 customers year-to-date with our agents.

Follow up.

We make sure we’re there every step of the way. If we don’t reach a customer live (when they send an email in), we leave a voice mail, and send an email response and there will be a follow-up set up for the next day.

If we don’t reach the customer live the next day, we will send another email and continue to make out bound calls for a week. In addition, we will send them our monthly housing newsletter and listing subscriptions.

We make 2,300-2,900 outbound calls a month and deal with 3,000 inbound calls per month (depending on the season).

Where can you find our customer service representatives?

Pretty much any channel you can think of! You can reach out via phone, email, text or live chat.

The customer service center is a virtual assistant to our sales associates, ensuring that every inquiry is answered and that all potential buyers are put in touch with a sales associate. Get in touch with one of our representatives today and let our family show your family the way home.

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